Complaints procedure 

At EM Skills we want all of our learners to feel comfortable and happy on their journey to success. We aim to provide the very best service to everyone on our programmes and therefore encourage you to make us aware of any problems you may be experiencing.

When making a complaint, it is helpful if the student gives as much information as possible (including personal details) and include steps that have been taken to resolve the complaint, any discussion that has already taken place regarding the matter, attach copies of any earlier correspondence and state clearly what remedy, if any is being sought. On receipt of a complaint, the most appropriate Manager will be assigned to investigate and will contact the student as soon as this is complete. This would normally be within 10 working days but can sometimes take longer.

The student will be contacted by their preferred method (by email, ‘phone or in writing) with the results of the investigation into the complaint. At this time, they will be asked whether they are satisfied with the outcome and will have the opportunity to ask any question regarding the investigation. If the student is satisfied with the outcome the complaint will be closed.